If the drum won't spin, the most common causes are an unbalanced load, a door that isn't fully locked, or a drain fault stopping the spin as a safety step.
Likely causes, ranked
- Unbalanced or too small a load Most likely — One heavy item (a duvet, a single towel) stops the spin as a balance safety step.
- Drain fault before spin Likely — Machines refuse to spin with water still in the drum.
- Door lock not engaging Likely — The spin is blocked if the lock is not detected as closed.
- Worn motor carbon brushes (older models) Less likely — Older machines with carbon brush motors may fail to reach spin speed.
First checks
- Open the door and redistribute the load evenly.
- Run a Drain/Spin programme to see if water empties first.
- Check the door clicks shut fully.
- If it still won't spin, note any error code shown.
Safety
Unplug before reaching into the drum. Do not attempt to remove the motor or drive belt.
Call a professional when…
Call a professional if the machine drains and locks properly but still will not spin — motor or control faults need an engineer.